Terms & Conditions

 We are now selling our products wholesale to the public and other businesses.  Please note orders are processed in the order placed.  We provide both labelled and white label services. Use of your label will incur additional charges of $50 per order.  

For orders over $300 please check out our Bulk Order Policy

Minimum Orders:
We have a minimum order of $30 excluding postage.  All orders are made in the order they are placed and received.

Back Orders
Please allow 7 – 14 business days excluding public holidays for orders to be fulfilled if on backorder.

Shipping & Postage:
What happens if my parcel doesn’t arrive or is lost in transit? Once orders are completed they will be sent by a selected courier or Australia Post.  We are legally not responsible for lost or damaged goods. We will advise you of the courier’s name and tracking number for your records. If an item does go missing, please contact us at sales@fizzandbubbles.com.au so we can contact the relevant courier company with your tracking number so they can look into it.
New Zealand customers postage can take about 4 weeks to arrive in your country

We also offer local pickup from Elizabeth North, South Australia.  If your postcode is not on the list for local pickup when placing an order, please send us an email to sales@fizzandbubbles.com.au

All Australia Post orders will be sent out on Wednesdays and Thursdays

Express Post next day delivery does not always mean it will be delivered the next day as it might take a few days extra if you are not in the next day delivery zone.  Currently, express post is taking up to 3 – 4 days for items to be delivered.

Damaged Items:
If an item is damaged, please take a photo of it and send it to us by email sales@fizzandbubbles.com.au within 7 days so we can see what can be done

Refunds and Returns:
We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it

is unsafe

is significantly different from the sample or description

doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Items will need to be returned at the buyer’s expense in a saleable condition to be able to get a refund within 7 days

Please keep proof of your purchase.

Cancellation Fee:
Canceled orders will incur a 10% cancellation fee.

Payments:
We only accept Direct Deposit, PayPal, Pay in 4, WizPay, AfterPay, Square,  Klarna and ZipPay

Images:
All images have been photographed to show the true colours of the products as accurately as possible.  However, the colours on the screen may vary slightly from the true colours.  Please be aware of this when purchasing.

Prices for our products are subject to change without notice.

When purchasing from www.fizzandbubbles.com.au you are accepting our terms and conditions.

Privacy Policy:
Your privacy is important to us at Fizz and Bubbles.  Any information that you supply to Fizz and Bubbles will only be used for purpose of processing orders.  We guarantee we do not sell or distribute your personal details to other organisations or individuals.  Your personal details, including your email address, will be retained on file.